Terms & Conditions
1. Service Provider
These services are provided by:
Limitless Bros s.r.o.
Company ID: 09655344
Registered office: Mádrova 3034/7, 143 00 Prague
Email: Info@soletsgotransfers.com
(hereinafter referred to as the “Company”)
2. Scope of Services
The Company provides:
private door-to-door transfers
long-distance intercity transfers
private sightseeing transfers
The Company operates its own vehicles and cooperates with carefully selected licensed transport partners within the European Union.
The transport contract is always concluded between the customer and the Company.
3. Booking and Payment
All bookings must be made via the website or confirmed in writing.
The booking becomes binding once full payment is received.
A confirmation email with all journey details will be issued after payment.
4. Prices
All prices are fixed and confirmed at the time of booking.
Prices include fuel, tolls, and standard waiting time.
No hidden fees apply.
Additional services not included in the original booking may be charged separately.
5. Cancellation and Refund Policy
Free cancellation with a full refund is available if the booking is cancelled at least 24 hours before the scheduled pickup time.
Cancellations made less than 24 hours before pickup are non-refundable.
Refunds are processed using the original payment method.
6. Waiting Time
Airport pickups
60 minutes waiting time from the actual flight landing time is included.
All other pickups
60 minutes waiting time from the scheduled pickup time is included.
After this time:
the booking may be treated as a no-show, or
additional waiting time may be charged.
7. Flight Delays
For airport pickups:
flight arrival times are monitored
pickup time is automatically adjusted in case of delay
No additional charge applies for reasonable delays.
8. No-Show
A booking is considered a no-show if:
the customer does not appear at the pickup location within the included waiting time
the customer cannot be contacted using the provided phone number
No refund applies in case of a no-show.
9. Customer Responsibilities
The customer is responsible for:
providing correct pickup details
providing a valid phone number
being ready at the agreed pickup time
selecting the correct vehicle category according to the number of passengers and luggage
Failure to do so may result in loss of the booking without refund.
10. Luggage Capacity
Each vehicle has a maximum luggage capacity.
If the declared number or size of luggage is exceeded, the Company reserves the right to:
provide a larger vehicle with surcharge, or
refuse the service without refund.
11. Child Seats
Child seats must be requested during the booking process.
Availability cannot be guaranteed for last-minute requests.
12. Subcontracted Drivers
The Company reserves the right to assign the transfer to a licensed transport partner.
All partners are:
legally authorized
properly insured
professionally trained
13. Delays and Force Majeure
The Company is not liable for delays caused by:
traffic congestion
road closures
weather conditions
accidents
border controls
actions of authorities
other circumstances beyond our control
Such situations do not entitle the customer to compensation.
14. Limitation of Liability
The Company’s liability is limited to the value of the booked transfer.
The Company is not responsible for:
missed flights
missed connections
indirect or consequential losses
15. Passenger Conduct
Drivers may refuse service if a passenger:
is under the influence of alcohol or drugs
behaves aggressively
endangers safety
No refund applies in such cases.
16. Complaints
Any complaints must be submitted by email within 7 days after the service.
17. Data Protection
Customer data is processed solely for the purpose of providing the booked service and may be shared with the assigned transport partner.
18. Governing Law
These Terms & Conditions are governed by the laws of the Czech Republic.